Refund policy

Return & Refund Policy

At BIKESOFT, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Conditions

  • Items must be unused and in original condition
  • Products must be returned in original packaging
  • Proof of purchase is required

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds are processed back to the original payment method within a few business days.

Non-Returnable Items

  • Used products
  • Damaged items caused by misuse
  • Final sale items

Contact

Email: mohamed.grola@bikesoft.bike

Phone: +1 870 397 8684

Address: 3726 Highland Ave, Kansas City MO 64109, United States